Your details
Provide the client and contact details for your application.
A SIMPLER START. A CLEARER NEXT STEP.
Less paperwork.
More progress.
Get moving with guided online onboarding. Your property details,
supporting documents and service agreement, brought together.
Arrange my onboarding
Portal access is arranged by NPU.
The portal is not public yet.
INSIDE THE NPU PORTAL
The right documents. In one place.
See the supporting documents your application needs, choose a document type and upload the file. Uploaded items and any outstanding requirements are shown together.
QUICK TO GET ORIENTATED. EASY TO FOLLOW.
A guided application.
From details to done.
Each step has a purpose.
Your application shows what comes next.
Property & meters
Add the property, utility types and meter requirements.
Supporting documents
Upload the required files and see the document status.
Online agreement
Review and complete your service agreement online.
Review & submit
Check the application before sending it to NPU for review.
Setup & activation
Our team reviews the application and coordinates the next steps.
Upload once.
See what’s outstanding.
The document screen brings required items and their status together. Replace a required file when needed, with guidance shown in the application.
Complete agreements.
Keep the process online.
Read the agreement, complete the declarations and sign online. Signed agreement summaries and PDF copies are available in the portal.
Know your place.
See the next step.
Follow the application steps and progress indicator. NPU reviews your submission before coordinating installation or activation.
BEFORE YOU BEGIN
A few useful
answers.
01How do I access the onboarding portal?
Contact National Prepaid Utilities to arrange your onboarding. The portal is not public yet; our team will guide you through getting started.
02Which supporting documents will I need?
Requirements depend on your application and client type. The portal shows the documents needed for your application, and NPU can help you prepare before you begin.
03Can I complete my agreement online?
Yes. The portal lets you review the service agreement, complete the required declarations and sign online. Read the agreement and plan terms carefully before signing.
04How long will onboarding take?
The time depends on your property information, supporting documents and review requirements. The guided steps help you see what is needed; NPU will discuss your setup and timing with you.