01
GET SET UP
Installation to commissioning
We handle the setup journey: plan the metering, arrange installation, commission the system and get your property ready for prepaid vending.
Water meters must be installed by a registered plumber.
A CONNECTED SERVICE FOR YOUR PROPERTY
The setup.
The support.
The monthly details.
End-to-end prepaid utility management: from installation and commissioning
to collections, reconciliation, reporting and ongoing meter support.
02
GET STARTED
Guided online onboarding
Add your property and meter requirements, upload supporting documents and complete service agreements online, with a clear view of your application’s progress.
Contact NPU to arrange your onboarding.
03
LESS PAYMENT ADMIN
Utility payment collection
Residents buy credit before using their metered utilities. NPU handles the collection of those meter payments, taking a recurring task off your property team’s list.
Prepaid applies to the metered usage within your property.
04
MAKE MONTH-END CLEARER
Monthly reconciliation
We check the money collected and paid out to you each month. Collections, deductions and payouts belong in one clear month-end conversation.
Reconciliation covers collections and payouts, not municipal-bill audits.
05
SEE THE FINANCIAL PICTURE
Reporting & analytics
Work with published monthly statements, gross vending amounts, fees, deductions and net payments. Review payout status and references, with statement exports and available PDFs.
Proofs of payment are available when uploaded.
06
PLAN FOR ONGOING SUPPORT
Monthly maintenance plans
Keep meter repair support part of your property plan. Our monthly maintenance plans take care of meter repairs under the agreed cover, with NPU as your point of contact.
Ask our team about plan inclusions and exclusions for your meters.
MORE CONTEXT AT MONTH-END
Know what came in.
See what was paid out.
Our monthly reconciliation covers collections and payouts. Portal reporting gives your property team access to the published records available to them.
Discuss reporting for your propertyPublished monthly statements
Review gross vending amounts, fees, deductions and net payments.
Payout status & references
See the payment status and the recorded payment details.
Downloads & exports
Access statement PDFs and exports, plus proof of payment when available.
THREE UTILITIES. ONE CONVERSATION.
Explore prepaid options.
We also offer prepaid electricity and gas.
Contact us for more information.
01 / PREPAID ELECTRICITY
Energy for your property.
A prepaid approach.
Discuss meter installation, vending setup and ongoing support with our team. We’ll help you understand the options for your property.
- Metering and vending enquiries
- Installation and commissioning
- Maintenance and reporting enquiries
Electricity
National Prepaid Utilities
HOW IT COMES TOGETHER
Every step.
A clear next move.
We’ll discuss the service scope and plan terms for your property before setup.
Let’s understand your property
One rental or a wider portfolio? Share your properties, utilities, existing meters and preferred timing. We’ll discuss the setup with you.
Complete your online application
Provide your details, add property and meter requirements, upload documents and complete your service agreement in the guided portal.
We install and commission
NPU coordinates the installation and commissioning process, followed by activation and handover. Water meters must be installed by a registered plumber.
Residents buy prepaid credit
Residents use the registered meter or vending reference to buy credit before using the metered utilities. Confirm available channels for the reference.
We keep the admin moving
NPU handles payment collection and monthly reconciliation of collections and payouts. Portals, reporting and maintenance plans support ongoing management.